Refund and Return Policy

We attach great importance to the shopping experience of every customer and understand the importance of refund and return policies in safeguarding customer rights and satisfaction. Therefore, we have formulated the following clear refund and return policies to ensure that you can enjoy worry free after-sales service when shopping on our independent website mall.

1、 Refund policy

Refund for product quality issues: If the product you receive has quality issues or does not match the website description, we will unconditionally process a refund for you. Please contact our customer service within 7 days of receiving the product, provide relevant order information and product photos, and we will process the refund for you as soon as possible.
Seven day no reason refund: For products that you wish to refund due to personal reasons (such as improper size selection, color dislike, etc.), we provide a seven day no reason refund service. However, please note that the product must remain in its original packaging, accessories, labels, etc. intact and unused. Refund requests must be submitted within 7 days of receiving the goods and ensure that the goods can be safely returned.
2、 Return and Exchange Policy

Product quality issue returns and exchanges: For products with quality issues, we provide return and exchange services. Please contact our customer service within 7 days of receiving the product and provide relevant order information and product photos. We will handle the return and exchange procedures for you and bear the shipping costs incurred due to quality issues.
Non quality issue return and exchange: For non quality issue return and exchange requests, such as size mismatch, color mismatch, etc., we will handle them according to your specific situation after receiving your return and exchange request. However, please note that the shipping cost for non quality issue returns and exchanges must be borne by the buyer.
3、 Refund and return process

Contact customer service: If you meet the conditions for a refund or return, please contact us through our independent website customer service system or designated contact information, explaining the reasons and needs for the refund or return.
Provide information: Customer service personnel will ask you to provide relevant order information, product photos, etc., so that we can verify the refund or return request.
Review confirmation: After receiving your refund or return request, we will proceed with the review as soon as possible. If the refund or return conditions are met, we will provide you with the refund or return address and precautions.
To process a refund or exchange: For a refund application, we will process the refund according to your payment method; For return and exchange requests, please send the goods back to the address we provided. We will inspect the goods upon receipt and process the exchange or refund procedures for you.
4、 Precautions

Please make sure to keep the original packaging, accessories, labels, etc. of the goods when applying for a refund or return, so as not to affect the refund or return processing.
If the return or exchange is caused by your personal reasons, the shipping cost will be borne by you.
We promise to do our best to provide you with satisfactory refund and return services. If you have any questions or need help, please feel free to contact our customer service personnel, and we will be happy to answer your questions. Thank you for your trust and support. We will strive to provide you with a high-quality shopping experience.